Your data should support your broadcast—not become the product.

Who is responsible

THING THAT MATTERS LTD is the controller responsible for MATCHLIVE OS. It is a private limited company registered in England and Wales under company number 11081268, with registered office at 139 Court Road, Orpington, England, BR6 0PU. Privacy requests can be sent to podcast@matchliveos.com.

What we collect

For the waitlist we collect your email address, optional preferred sport, language, consent record and limited anti-abuse information. For invited accounts we also store authentication records, membership choices, saved production destinations, sponsor campaigns, support requests and operational settings you create. If you explicitly allow product analytics, we store your consent choice and a restricted set of first-party product events such as opening Studio or completing Easy Mode.

Why we use it

We use this information to provide early access, secure accounts, operate requested broadcast tools, prevent abuse, troubleshoot failures and improve the product using consented aggregate usage signals. We send launch information only where you consented. We do not sell personal data, and declining optional analytics does not limit the product.

Processors and international services

Cloudflare hosts the application and database. Configured email, AI, sports-data, payment and streaming providers process only the information needed for their function. Connected platform credentials are encrypted at rest. Provider availability depends on the operator’s configuration.

Retention and control

Expired verification records are removed after 7 days, expired sessions after 30 days, authentication throttling records after 7 days, and waitlist throttling records after 2 days. Optional product events are retained for 13 months. Inactive waitlist entries, resolved support requests and workspace audit events are retained for 24 months. Active account, workspace, campaign and destination records are kept while the service is active and are erased or anonymised after a verified closure request, unless a legal or security hold applies. Billing is disabled; finance-record retention will be published before payments are activated.

Waitlist subscribers can ask to unsubscribe or delete their entry. Account users can request access, correction, restriction, portability or deletion, and can object to or withdraw consent from optional processing. Some requests may be limited where the law requires a record to be kept.

Children

Accounts and the waitlist are intended for adults aged 18 or over. We do not knowingly ask a child to create an account or submit personal information. If you believe a child has provided information, contact us so we can investigate and remove it where appropriate. Public broadcast visuals can be viewed without creating an account.

Contact

Privacy and account requests can be sent to podcast@matchliveos.com. Do not send passwords, stream keys or API keys by email.